


"With projects across the country and around the globe, we operate with a unique set of business challenges; and, as a nonprofit, we have tight budgets and limited IT resources. We wanted a way to drastically improve our services to our projects and create a replicable model for the nonprofit sector without investing in implementing and maintaining a bunch of software applications," said Ellen Friedman, Executive Vice President of Tides. "Salesforce.com gave us exactly what we needed -- a cost-effective way to create a completely customized solution for our unique model."
Tides Center used Force.com to design and deploy a custom portal for potential new projects to initiate, manage and submit applications. The portal is integrated directly with Salesforce CRM, so staff has a complete view into the pipeline of new project applications in process as well as those that have been submitted for review. This insight helps Tides Center manage the application review and tracking process more effectively, and also keep applicants informed along the way.
Vendor contract management was another area Tides Center addressed with its Force.com deployment. The organization wanted to eliminate the myriad of emails, faxes and paper involved in managing vendor contracts for over 200 projects. With Force.com, Tides Center created a fully automated workflow and approval mechanism that significantly streamlined contract approvals and kept all relevant contract information in a single, central location.
Full integration of Tides Center's accounting system with the Force.com platform is expected to give staff and projects direct access to real-time financial information as well as more timely, accurate, and customizable financial reports. The full deployment is expected to enhance the projects' visibility into the management of their financial resources.
"Force.com has been a tremendous asset. We have been able to create our own applications, extend the value of our Salesforce CRM deployment, and easily add additional features from AppExchange that helped with our marketing efforts," said Tom Shaffer, Tides Center's CRM Program Director. "Looking to the future, we know we have the right platform in place to support our organization as our needs grow and change."
About the Salesforce.com Product Donation Program
The salesforce.com 1% Product Donation Program is a key component of salesforce.com's 1/1/1 Model where 1% Time, 1% Equity, 1% Product are given to nonprofits around the world to help them better serve their social missions. The 1% Product Donation Program provides qualified nonprofits with unprecedented access to state of the art, enterprise-class technology to fuel innovation in their organizations. Today, more than 4,000 nonprofits are using Salesforce to manage a wide range of organizational needs including managing constituent relationships, fundraising campaigns, volunteers, program delivery, and much more. Salesforce.com donates 10 licenses to qualified nonprofits. Additional licenses are offered at an 80 percent discount. For more information on this program, please visit http://www.salesforcefoundation.org/product.
Developers interested in creating applications for nonprofits can get started for free by joining the Salesforce Developer Network http://www.salesforce.com/developer/, which provides instant access to software development tools and information on how to develop on the Salesforce platform.
About the Force.com Platform and AppExchange
The Force.com platform (http://www.force.com/) reinvents the traditional development, deployment and distribution of any business application. Developers, customers and partners can use Force.com to easily create and deliver a new generation of Software-as-a-Service applications. Force.com allows applications to be easily shared, exchanged and installed with a few simple clicks via the Force.com AppExchange marketplace, enabling all the innovation that Force.com unleashes to be easily distributed to the entire Software-as-a-Service community.
The Force.com AppExchange economy continues to expand, with thousands of customers installing applications via the AppExchange. Customers of all sizes can quickly and easily extend Salesforce with additional Software-as-a-Service business applications available on the Force.com AppExchange, found at http://www.salesforce.com/appexchange/.
About Tides
Tides partners with philanthropists, activists, foundations, and organizations to promote economic justice, a robust democracy, and the opportunity to live in a healthy and sustainable environment where human rights are preserved and protected. Tides Foundation, Tides Center and Tides Shared Spaces have collaborated with over 15,000 individuals and organizations that have touched millions of lives across the country and around the globe. Founded in 1976, and with offices in San Francisco and New York City, Tides provides fiscal sponsorship to over 200 groups across the country, operates and supports green nonprofit centers and has granted more than $550 million since 2000 alone. For more information, visit http://www.tides.org.
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